Refund & Returns Policy

Almost everything we make is custom: designed, built, or printed for you. This policy explains when refunds, reprints, and cancellations apply to McNealy Studios Co. services and to orders placed on mcnealystudios.com. It works alongside our Terms of Service and any project agreement you sign with us. If your agreement says something different, the agreement controls.

Custom apparel, print, and signage

Apparel, printed products, and signage are produced to order, either by us or by our production partners. Because each item is made specifically for you, we can't accept returns or exchanges for:

• Wrong size ordered. Please check the size chart on each product before ordering.
• Colors, artwork, spelling, or layout that match a proof or mockup you approved.
• Minor color, placement, or finish variations between screen previews and the printed product, which are normal in printing.
• Change of mind after an order enters production.

When we make it right

If your order arrives defective, misprinted, damaged in shipping, or isn't what you ordered, contact us within 14 days of delivery with your order number and clear photos of the problem. Once we confirm the issue, we'll reprint the affected items at no cost or issue a refund for them, whichever you prefer. We don't need the item back unless we ask for it.

Cancelling a print order

You can cancel a print or apparel order for a full refund until it enters production, usually within 24 hours of purchase. Once production has started, the order can't be cancelled.

Lost or undelivered packages

If tracking shows your order as delivered but you haven't received it, check with neighbors and your local carrier first, then contact us within 14 days of the delivery date and we'll help file a claim with the carrier. If a package is returned to us because of an incorrect or incomplete shipping address, we can reship it once you cover the new shipping cost.

Creative and digital services

This covers web design and development, brand design, graphic design, social media management, AI solutions, IT services, and similar project work.

• Before work begins: if you cancel within 48 hours of paying and we haven't started, we'll refund your payment in full.
• Deposits: once work has started, deposits are non-refundable. They cover scheduling, discovery, and the time we reserve for your project.
• Cancelling mid-project: you'll be billed for work completed up to the cancellation date. Any amount you prepaid beyond that is refunded.
• Approved work: milestones, designs, and deliverables you've approved are considered complete and aren't refundable.
• Paused projects: if a project sits for more than 60 days waiting on your content, feedback, or payment, we may close it and bill for work completed to that point.

Monthly plans and retainers

Website maintenance plans, social media management, and other monthly retainers can be cancelled at any time by email. Cancellation takes effect at the end of your current billing period, and you won't be charged again. We don't refund partial months, and unused hours or deliverables don't carry over or convert to cash.

Third-party costs

Some costs are paid to other companies on your behalf, including domain registrations, hosting, SSL certificates, software or plugin licenses, fonts, stock imagery, and advertising spend. These are non-refundable once purchased, even if the project is cancelled.

Digital products and downloads

Templates, digital files, and other downloadable products are non-refundable once they've been downloaded or delivered. If a file is corrupted or doesn't match its description, contact us within 14 days and we'll replace it or refund you.

Client and organization stores

Some organizations sell their merchandise through store sections on our site. If an organization has posted its own refund terms, those terms apply to its products. If not, this policy applies.

How to request a refund or reprint

1. Email info@mcnealystudios.com within the time window above, with your order or invoice number.
2. Describe the issue and attach photos for any product problem.
3. We'll reply within 2 business days with next steps.
4. Approved refunds go back to your original payment method. Most banks post them within 5 to 10 business days.

Chargebacks

If something's wrong, please contact us before disputing a charge with your bank. We'll work with you to fix it, and it's usually faster for everyone. Opening a chargeback on work that was delivered as agreed may pause any active services on your account while the dispute is resolved.

Changes to this policy

We may update this policy from time to time. When we do, we'll change the “Last updated” date above. The version posted when you placed your order or signed your agreement is the one that applies to it.

Contact us

Questions about a refund, reprint, or cancellation? Reach us here: